Return & Exchange Policy

Return & Exchange Policy

Shipping Information

At Sabs Organic Skincare, we prioritize getting your orders to you as quickly as possible. Once you place an order, you will instantly receive a confirmation email with all the details. We strive to dispatch all items from our warehouse within 48 hours (on business days). In case an item is out of stock, we will inform you via phone or SMS about the expected dispatch time.

Shipping Charges:

  • Within Pakistan: A standard shipping charge of Rs 250 applies to all orders, regardless of size.
  • Within Karachi: We offer delivery through our in-house service within 2 business days. For urgent deliveries, please contact us directly.
  • Nationwide: We partner with several courier services to deliver orders across Pakistan. Delivery time for non-Karachi orders is estimated at 2-4 business days.

If there are unexpected delays and you do not receive your order within the expected timeframe, please email us at sales.sabsorganics@gmail.com or WhatsApp us at +92 300394973. You can also reach out to us on Instagram @sabs_organicskincare and Facebook Sabs Organic Skincare. Please have your order number ready when you contact us.

Exchange Policy

We offer a 7-day goodwill exchange policy, provided the item is returned in its original condition:

  • The item must be in its original packaging
  • The seal must be intact
  • The packaging should not be tampered with

Please note that items bought during sales cannot be exchanged or returned unless they do not match the order.

How to Exchange an Item:

  1. Email us at sales.sabsorganics@gmail.com to request an exchange.
  2. Include your order number, the name of the items to be exchanged, and the reason for the exchange.
  3. Send the item back to us in its original packaging to:

Attention: Returns Department
Address: 123/2 33rd street main khayaban-e muhafiz phase 6 Dha, Near Saba Avenue, Karachi

  • We will send your replacement item once we receive the original.
  • You will need to cover any applicable shipping charges for the re-shipment.

    • Returns Policy

    We will fully refund (via credit voucher) or replace any goods that are found to be faulty or damaged. If you change your mind about your purchase, you can return it under the following conditions:

    • Products must be unopened and in original condition.
    • Products must be returned within 7 days of receipt.
    • Proof of purchase/order information must be included.

    How to Return an Item:

    1. Take a picture of the damaged or faulty item.
    2. Email us at sales.sabsorganics@gmail.com with the pictures and request a return.
    3. Include your order number and the reason for the return in the email.
    4. Send the item back in its original packaging to:

    Attention: Returns Department
    Address: 123/2 33rd street main khayaban-e muhafiz phase 6 Dha, Near Saba Avenue, Karachi

  • We will issue a coupon of the same amount as the returned item.
  • You will need to cover any applicable shipping charges for the re-shipment.

    • Cancellation Policy

    If you wish to cancel an order, please inform us as soon as possible. Most orders are dispatched within 24 hours, so early notification is crucial. If the order has not yet been shipped, we can process the cancellation. To cancel, email us at sales.sabsorganics2gmail.com, or WhatsApp us at +92 3003974973. Please note that we cannot cancel orders that have already been shipped.